How to Conquer Your Fear of Phone Support
Studies show that despite phone support’s bad rap, customers overwhelmingly prefer it to other channels. With new technologies speeding implementation and simplifying management, it’s now a vital...
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Salesforce.com: Customer Service Software as a Service
The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. Salesforce CRM Customer Service & Support is delivered by subscription over the...
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